Lowongan Operations Order Management Team Leader-Circles.Life

Operations Order Management Team Leader-Circles.Life

Jakarta Raya - Jakarta Selatan | Ditayangkan: 20-February-2019 | Tutup pada 22-March-2019

Syarat & Ketentuan lowongan Operations Order Management Team Leader-Circles.Life

Sebelum Anda melamar lowongan Operations Order Management Team Leader-Circles.Life terbaru ini atau menekan tombol Lamar Sekarang, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini dibuat oleh Circles.Life , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Iklan lowongan kerja ini disediakan gratis, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Operations Order Management Team Leader-Circles.Life di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut

Circles.Life is a mobile company set to transform the regional telecommunications industry.
 
A disrupter in the multi-trillion dollars telco space, backed by well funded prominent names/institutions

Our mobile service is designed for the mobile data user of today and we focus on innovative data focused mobile packages and an unparalleled customer experience. Our objective is to empower the mobile user with control over their communication needs.

Circles.Life is led by a management team with strong local and international experience in building telecommunications and technology businesses. With a host of nationalities, we are a diverse workplace.
 



Circles.Life is World’s first and most successful digital telco. We have a mission: to re-imagine the mobile experience for the digital consumer through our customer-centric mobile platform and disrupt the multi-trillion dollar global telco industry.
We launched our services in Singapore in 2016 and have since gained market share quickly while delivering best-in-class customer experience. Currently, Circles.Life beats all other telcos on metrics like NPS, subscriber growth, average data used per subscriber and overall customer satisfaction.
We have an opening for an Operations Order Management Team Leader who wants to gain valuable experience and exposure at a rapidly scaling telco startup in Indonesia.
 
Do you want to get first hand insights on how a rapidly scaling tech startup operate?
Do you enjoy working within an entrepreneurial environment, having the personal freedom to act, and be part of a fun, energetic team who are running at full speed to ignite a digital disruption in the telecommunications industry?
 
If the answer is YES, read on to find out more about the role at Circles.Life!
Job description:
 
As our Order Management Team Leader, you will be given a unique opportunity to work on high impact projects across different teams. Ideally, you should possess superior analytical skills, energy, drive and attention to details while being a team player with a forward-thinking mindset, ability and confidence to challenge the status quo to rethink and re-define how work gets done and new products get build.
As a key member of our team, your responsibilities include:
  • Lead and develop a team consisting of order management associate
  • Responsible for E2E order processing and ensure all process meet company policy. i.e : document approval process, closely monitor fulfillment, delivery and return process.
  • Manage and lead and ensure order management associate have the knowledge and skills to assist customers, solve problems, meet metrics, etc.
  • Participate in key rhythms, such as Product/Engineering updates, Marketing campaigns, etc. and changes within order management operations around policies, tools, etc. so that information can then be trained and/or communicated to customer facing teams.
  • Build a culture of continuous learning, of driving efficiency and reducing waste, etc.
  • Provide recommendations that direct our evolution around our order management processes
  • Lead coordination with Logistic and Fulfillment partner and provide necessary suggestion to improve fulfillment and delivery process.
Requirements
Must Have
  • Experience in leading a team ( 7-15 team members) referably in a e-commerce or Telco customer support and/or contact center environment. Preferably from L2 department or order management / payment processing background.
  • People management experience, with at least 2 years managing leads and supervisors.
  • Experience interacting with ticketing system and CRM
  • Experience establishing and running a coaching and training
  • Experience participating in work optimization programs such as Six Sigma or other improvement methodologies.
  • Experience creating and evaluating customer support scorecard
  • Proven ability to make very difficult tradeoffs to drive outcomes.
 
What’s on offer:
Circles.Life provides a great environment and platform for our Customer Happiness team to build their career and in this role, you can expect:
  • To be part of a Customer-Centric Environment - we strive to build a connection with our customers and to go the extra-mile for them to delight them!
  • Get strong ownership in a role where you represent Circles.LIfe to our Customers - you will get to make decisions that directly impact that way Customers experience Circles.Life!
  • A unique and one-of-a-kind opportunity to work with other teams such as Product, Marketing, and Analytics in a vibrant tech start-up environment!

Circles.Life is an innovative and energetic digital telco with a mission: to re-imagine the mobile experience for the digital consumer. We have strong local roots and we are the first digital telco in Singapore creating a customer centric mobile platform.
 
A disrupter in the multi-trillion dollars telco space, backed by well funded prominent names/institutions
 
Our aim is to make the customers’ life simpler and happier by giving them power over their mobile needs. Not only do we promote customers building their own plans, so they only pay for what they want, but our services seamlessly evolve with their needs. We believe our customers deserve more, and we give it to them.
 
One Plan, Unlimited Me.
 
Circles Asia and Circles.Life are brought to you by Liberty Wireless Pte. Ltd., a Singapore company incorporated in 2014. Liberty Wireless shareholders are established individuals and institutions with deep experience in the telco sector from Singapore and the region.
 
It was set up by a team who is passionate about changing the regional mobile telco landscape to make things better for customers because we believe they should get more out of life. More importantly, they want to set an example of telco innovation for the region, from our headquarter in Singapore.

ALAMAT : Circles.Life


dk 995909

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Apakah lowongan Operations Order Management Team Leader-Circles.Life asli (bukan palsu)?

Untuk mengecek apakah lowongan yang ditawarkan oleh Circles.Life adalah jujur (bukan penipuan) berikut beberapa tipsnya:
  • Pastikan bahwa Circles.Life merupakan salah satu perusahaan terpercaya dan kredibel. Silakan memeriksa dari hasil pencarian Google apakah perusahaan itu benar-benar asli (bukan fiktif). Periksa juga tanggapan dari pengguna atau pegawai dari Circles.Life .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan alamat email publik/gratisan (seperti @gmail atau @yahoo.com) atau SMS (termasuk aplikasi sejenis telegram atau whatsapp ) sebagai media komunikasi. Perusahaan akan lebih meyakinkan jika memiliki telepon kantor sendiri atau alamat email domain web perusahaan.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan sering dipakai adalah biaya seragam, biaya training (pelatihan), biaya penggantian materai, dan membayar formulir/surat perjanjian.
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Operations Order Management Team Leader-Circles.Life . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.

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