Lowongan Costumer Care Operation Manager-Coca-Cola Amatil Indonesia

Costumer Care Operation Manager-Coca-Cola Amatil Indonesia

Bekasi (Jawa Barat) - Cibitung | Ditayangkan: 15-February-2019 | Tutup pada 17-March-2019

Syarat & Ketentuan lowongan Costumer Care Operation Manager-Coca-Cola Amatil Indonesia

Sebelum Anda melamar lowongan Costumer Care Operation Manager-Coca-Cola Amatil Indonesia terbaru ini atau menekan tombol Lamar di JOBSTREET, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini hasil SHARE GRATIS dari web jobstreet.co.id, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Iklan lowongan kerja ini dibuat oleh Coca-Cola Amatil Indonesia , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Costumer Care Operation Manager-Coca-Cola Amatil Indonesia di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut

PENGUMUMAN :
  • Coca-Cola Amatil Indonesia tidak pernah memungut biaya apapun dalam proses rekrutmen.
  • Coca-Cola Amatil Indonesia tidak pernah bekerja sama dengan travel agent / biro perjalanan tertentu dalam proses rekrutmen.
 
 
 
We are Coca-Cola Amatil Indonesia, the power behind Indonesia’s favorite beverage brands. Through our world-class manufacturing and sales capabilities, every day we bring our complete portfolio to delight millions of our consumers from Sabang to Merauke.

As part of Amatil Group, we are international in presence, but local at heart. Being in Indonesia since 1992, we operate our best in class manufacturing and logistic infrastructure in one of the world’s most favorable demographics. When we talk about our team, we are talking about exceptional talents who are dedicated, motivated, highly capable, and, most importantly, passionate about being the faces that make our favorite beverages brands a reality.

Our commitment to grow together with Indonesia is proven not just through our many investments. Moreover it is proven through our tenacity to learn, to develop our people, to build portfolios defined by relevance and choice, and to integrate our corporate social responsibility and sustainability pillars everywhere we operate. These pillars include providing a safe, flexible, and inclusive workplace(Our People), providing choices and information for our consumers to make their choice(Wellbeing), operating responsibly in all we do to minimize impact on the environment and ensure a positive lasting legacy(Environment), and partnering with our communities to deliver a shared benefit from our presence(Community).

We work as one, igniting ideas and innovation across our operations. Our intimate knowledge of our market is our strength. It is through this we drive unparalleled levels of shared value for our partners and customers. We focus on today and tomorrow as we lead, execute, and partner to take the business to the new heights and finally deliver sustainable shareholders returns. We are proud of our diverse yet solid team, and our track record of creating and realizing possibilities.  We’ve never stood still, constantly evolving and adapting to the changing markets, consumer tastes and technology. And, as the pace of change continues to accelerate, we see each day as another opportunity to advance the next chapter in our story.
We are Coca-Cola Amatil Indonesia.



Job Responsibilities and Accountabilities :
  • Design & develop business model for Customer Care & Customer Relation Operations (Service, SOPs, KPIs) in alignment with Contact Centre Business Plan in order to achieve business objective.
  • Manage all NCC access points are accessible during service hours, and all resources are available to handle incoming and outgoing contact based on agreed standard operating procedure.
  • Manage inbound Customer Care and Outbound Customer Relation Operation from CCAI employee, customer and consumer to ensure all inbound and outbound activities meet with SLA.
  • Lead the team to handle and coordinate inbound activities (inquiry, complaint, CDE Technical Support, etc from CCAI employee, customer and consumer to ensure all inbound activities are satisfactorily responded.
  • Lead the team to handle and coordinate outbound activities (CDE: Centralized Movement Support, Pre-Call Bundling; Finance: Credit Confirmation; Outlet Verification; Customer Feedback Management, Customer Satisfaction and Verification Survey) to customers and consumers to ensure all outbound activities are well carried out.
  • Undertake additional services to CDES, Finance, PAC, Supply Chain Department to enhance key CCAI Projects i.e. through providing technical capabilities and communications.
  • Evaluate report from all inbound and outbound activities order to provide data reporting which can be utilized by internal and other functions within the company.
Requirements :
  • Bachelor’s Degree from reputable University with GPA min 3.
  • Minimum Min. 3 years of working experience in contact centre and sales related area, preferably from FMCG industry or multinational company.
  • Understand Customer Relationship Management (CRM).
  • Fluent in English both speaking and writing.
  • Good in presentation skill.
  • Good in analytical, structure thinking, and orientation to detail.
  • Coaching Skill.

WE ARE A CREATIVE & DYNAMIC WORKPLACE
We are a team of dedicated, motivated, highly capable people making our favorite beverages brands a reality. Our secret? A creative and dynamic workplace where we rely on passion, expression, flexibility, friendly competition, and learning opportunities for our sustainable success.
 
WE OFFER ALL OF OUR PEOPLE THE OPPORTUNITIES TO DEVELOP THEIR CAPABILITY AND BUILD CAREERS
We are proud of our diverse yet solid team, our most important strength. We ensure that their continuous spirit to grow today and tomorrow is well-supported by comprehensive resources, professional training, career guidance, and development opportunities.
 
WE ARE PASSIONATE ABOUT MAKING A POSITIVE CONTRIBUTION TO OUR COMMUNITY
Our commitment to grow together with society is proven through our tenacity in integrating our corporate social responsibility and sustainability pillars everywhere we operate: Providing a safe, flexible, and inclusive workplace (Our People), providing choices and information for our consumers to make their choice (Wellbeing), operating responsibly in all we do to minimize impact on the environment and ensure a positive lasting legacy (Environment), and partnering with our communities to deliver a shared benefit from our presence (Community).
 
OUR BUSINESS NEVER STOPS MOVING AND INNOVATION IS KEY TO OUR SUCCESS
We’ve never stood still, constantly evolving and adapting to the changing markets, consumer tastes and technology. Every day in CCAI means new innovation to answer new challenges, optimizing our resources to stay ahead in this rapidly growing market.

ALAMAT : Coca-Cola Amatil Indonesia
South Quarter Tower C, Level 22, Jalan R.A. Kartini, Kav. 8, Cilandak Barat, Jakarta 12430, Indonesia


274 1030745

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Apakah lowongan Costumer Care Operation Manager-Coca-Cola Amatil Indonesia asli (bukan palsu)?

Untuk mengecek apakah lowongan yang ditawarkan oleh Coca-Cola Amatil Indonesia adalah jujur (bukan penipuan) berikut beberapa tipsnya:
  • Pastikan bahwa Coca-Cola Amatil Indonesia merupakan salah satu perusahaan terpercaya dan kredibel. Silakan memeriksa dari hasil pencarian Google apakah perusahaan itu benar-benar asli (bukan fiktif). Periksa juga tanggapan dari pengguna atau pegawai dari Coca-Cola Amatil Indonesia .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan alamat email publik/gratisan (seperti @gmail atau @yahoo.com) atau SMS (termasuk aplikasi sejenis telegram atau whatsapp ) sebagai media komunikasi. Perusahaan akan lebih meyakinkan jika memiliki telepon kantor sendiri atau alamat email domain web perusahaan.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan sering dipakai adalah biaya seragam, biaya training (pelatihan), biaya penggantian materai, dan membayar formulir/surat perjanjian.
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Costumer Care Operation Manager-Coca-Cola Amatil Indonesia . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.

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