Lowongan Bahasa Indonesia and Mandarin Speaking | Customer Care Associate-Sutherland

Bahasa Indonesia and Mandarin Speaking | Customer Care Associate-Sutherland

Kuala Lumpur (Malaysia) | Ditayangkan: 07-October-2018 | Tutup pada 06-November-2018

Syarat & Ketentuan lowongan Bahasa Indonesia and Mandarin Speaking | Customer Care Associate-Sutherland

Sebelum Anda melamar lowongan Bahasa Indonesia and Mandarin Speaking | Customer Care Associate-Sutherland terbaru ini atau menekan tombol Lamar Sekarang, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini dibuat oleh Sutherland , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Iklan lowongan kerja ini disediakan gratis, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Bahasa Indonesia and Mandarin Speaking | Customer Care Associate-Sutherland di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com



You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
 
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
 
As a Customer Care Representative, you will deliver customer service to the clients of a Fortune Global 500 company, also listed in Forbes Global 2000, specializing in oilfield services. You are also expected to:
 
KEY RESPONSIBILITIES:
  • Be responsible for Journey Management’s real time follow-up and monitoring;
  • Ensure departure, en-route and post trip are appropriately handled based on Oganization Standard of Efficiency, Timeliness Guidelines and Processes;
  • Assist client concerns in English, Indonesian (Bahasa) or Chinese (Mandarin) via phone or email;
  • Use provided tools and resources to resolve client issues;
  • Adhere to client-defined processes and procedures and company policies;
  • Meet or exceed minimum requirements for productivity, availability and quality requirements;
  • Meet pre-determined targets; and
  • Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

MINIMUM QUALIFICATIONS:
  • Earned a Bachelor’s Degree in any field or Passed 12 STD
  • Work experience in customer service or any other related industry
  • At least 6 months of work experience in journey management or logistics industry, preferred
  • Excellent English, Indonesian (Bahasa) and Chinese (Mandarin) written and verbal communication skills
  • Working knowledge on computers, internet and MS Office applications
  • Good customer service and problem-solving skills
 

We work and learn together. We take risks and achieve game-changing innovation for our clients. Shared success is realized with our inspired teams and skilled leadership. Our culture ignites our curiosity, creativity and passion. It empowers us. And it pushes us to explore what is possible. Together we design the future. Every day at Sutherland our employees partner together to drive results across industries and borders:
  • Delivering world-class customer services and support
  • Going beyond with customer experiences that exceed expectations
  • Innovating at the intersection of business and technology
  • Advancing business models for next generation outcomes
  • Converting deep insights to action for accelerated performance
  • Delivering on the unique global and industry needs of their businesses

ALAMAT : Sutherland
Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City


dk 980011

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Apakah lowongan Bahasa Indonesia and Mandarin Speaking | Customer Care Associate-Sutherland asli (bukan palsu)?

Untuk mengecek apakah lowongan yang ditawarkan oleh Sutherland adalah jujur (bukan penipuan) berikut beberapa tipsnya:
  • Pastikan bahwa Sutherland merupakan salah satu perusahaan terpercaya dan kredibel. Silakan memeriksa dari hasil pencarian Google apakah perusahaan itu benar-benar asli (bukan fiktif). Periksa juga tanggapan dari pengguna atau pegawai dari Sutherland .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan alamat email publik/gratisan (seperti @gmail atau @yahoo.com) atau SMS (termasuk aplikasi sejenis telegram atau whatsapp ) sebagai media komunikasi. Perusahaan akan lebih meyakinkan jika memiliki telepon kantor sendiri atau alamat email domain web perusahaan.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan sering dipakai adalah biaya seragam, biaya training (pelatihan), biaya penggantian materai, dan membayar formulir/surat perjanjian.
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Bahasa Indonesia and Mandarin Speaking | Customer Care Associate-Sutherland . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.

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