Lowongan Service Excellence Analyst Transport-PT Solusi Transportasi Indonesia

Service Excellence Analyst Transport-PT Solusi Transportasi Indonesia

Jakarta Raya | Ditayangkan: 04-October-2018 | Tutup pada 03-November-2018

Syarat & Ketentuan lowongan Service Excellence Analyst Transport-PT Solusi Transportasi Indonesia

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  • Iklan lowongan kerja ini hasil SHARE GRATIS dari web jobstreet.co.id, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Iklan lowongan kerja ini dibuat oleh PT Solusi Transportasi Indonesia , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
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Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.

Get to know our Team:
We are The Enabler of ID Customer Experience team with the goal to improve overall Grab customer experience and satisfaction. Problem solver is in our DNA. You will collaborate with Grabbers across the organization, championing for and creating a customer-centric journey that helps our drivers, and passengers get the most out of our products.
 
Get to know the Role:
The ideal candidate is a person with service management background that fully understand about customer experience journey. Your main role is to identify customer pain point, provide the root cause and propose recommendation to relevant team to resolve the issues. You will focusing on improving Customer Experience of transport services (eg. GrabCar, GrabBike) both for Passengers and Drivers.
 
The day-to-day activities:
  • Utilize NPS and customer feedback to address and improve gaps in customer journey and experience
  • Deep dive customer service tickets and provide insights on where to create improvement
  • Determine action plans to address root causes of each customer journey parameters
  • Provide feedback on New Product Implementation for CE FAQ and SOP
  • Collaborate with other department help drive consistent customer experience across channels
  • Work with product, marketing and customer experience groups to build CE playbook and guidance
 
The must haves:
  • Bachelor’s Degree or the equivalent in English, Writing, Communications, Technical, Computer Science or a related discipline
  • Have good understanding about Customer Experience metrics (CSAT, NPS etc)
  • Ability to manage multiple projects and tasks, drive projects with aggressive timelines, and work flexible non-standard hours
  • Self-starter, technically competent, quick learner, problem solver, data driven, passionate professional with strong interpersonal, cross-team collaboration and communication skills
  • Proficiency in Microsoft Office applications
  • Basic knowledge and working experience in text mining and analysis
  • 2+ Project and planning skills

Grab is a social startup that aims to significantly improve the lives of both taxi drivers and passengers across Southeast Asia (Malaysia, Philippines, Thailand, Singapore, Vietnam and Indonesia) through its innovative mobile taxi booking app. We are on a mission to increase the incomes and quality of life of taxi drivers, as well as provide safety, speed and certainty for passengers. Launched in 2012, Grab has since expanded into 6 countries and 17 cities. To date, Grab has raised more than US$ 340 million in venture funding from Softbank Capital, GGV Capital, and Vertex Ventures among other leading investors.

ALAMAT : PT Solusi Transportasi Indonesia
Jakarta, Indonesia


274 1045577

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Untuk mengecek apakah lowongan yang ditawarkan oleh PT Solusi Transportasi Indonesia adalah jujur (bukan penipuan) berikut beberapa tipsnya:
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  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Service Excellence Analyst Transport-PT Solusi Transportasi Indonesia . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.

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