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Lowongan Customer Service Manager-PT Jafra Cosmetics Indonesia

Customer Service Manager-PT Jafra Cosmetics Indonesia

Jakarta Selatan (Jakarta Raya) - Setiabudi | Ditayangkan: 14-January-2017 | Tutup pada 13-February-2017

Jafra is a highly successful global direct selling corporation headquartered in the USA establish in 1956 with market in  America, Europe and Asia. Jafra is part of a world renowned direct selling holding company that is currently ranked as the 5th largest direct sales companies in the worlds with operations in over 60 countries across the globe.  

Jafra has a long history of providing high-quality cosmetics and personal care. Jafra  looking for a highly qualified individual to to fill in a position as



JOB  RESPONSIBILITIES
  • Manage /Lead a team of professional Customer Service Team  who are passionate in about providing excellent  Customer service.
  • Identify and escalate all outstanding customer issues to the Director of Sales, and the Managing Director
  • Ensure Consultant Service/Call Center Operators are properly trained and adhered to  all procedure/SOP that is  necessary to operate efficiently.
  • Proactively, positively and professionally manage  feedback and monthly service status reports.
  • Analyzes, defines and develops the service strategy focused on a high level of customer satisfaction while efficiently managing the cost of service
  • Develops the service budget following the service strategy, aligned with the overall objectives
  • Implements continuous system and process improvement of all channels ( telephone, fax, email, social media, etc )
  • orders, contracts ,invoices new consultant registeration etc
  • Guarantees the accuracy  of data issued during the invoicing processing in SAP & from 3 PL ,(warehouse/logistic  ) as well as the information provided to the consultants/customers are correct
  • Monitors the service  level Customer satisfaction indicators
  • Consolidates all kinds  reports relevant for Customer service ,customer complaint, service level,etc. generating statistics information which will be used for the decision making
  • Create Service Culture in Customer Service team .( physical appreance,good communication skills,proactivenes efficiency,etc
Requirements
  • Holding  bachelor degree from reputable University.
  • Minimum 10 Years + Customer Services management experience.
  • Experience leading Customer Services Team with various role .
  • Strong leadership, interpersonal, and organizational process skills are required.
  • Experience with Call Center, Online order and cash and carry will advantage.
  • Must have excellent communication skills and be focused on delivering quality customer service outcomes.

We believe that our employees are a valuable asset and that every person in our company is a key player in helping the company to reach the pinnacle of success . We are looking for professionals who are motivated , dynamic , responsible and disciplined willing to come forward and join us and be one of our great team .

ALAMAT : PT Jafra Cosmetics Indonesia
Gd. Menara Duta, Ground Floor (Lobby), Jl. HR. rasuna Said Kav. B-9 Jakarta Selatan 1291

Syarat & Ketentuan lowongan Customer Service Manager-PT Jafra Cosmetics Indonesia

Sebelum Anda melamar lowongan Customer Service Manager-PT Jafra Cosmetics Indonesia terbaru ini atau menekan tombol Lamar Sekarang, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini dibuat oleh PT Jafra Cosmetics Indonesia , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Iklan lowongan kerja ini disediakan gratis, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Customer Service Manager-PT Jafra Cosmetics Indonesia di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut


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Apakah lowongan Customer Service Manager-PT Jafra Cosmetics Indonesia jujur (bukan penipuan)?

Untuk mengecek apakah lowongan yang ditawarkan oleh PT Jafra Cosmetics Indonesia adalah asli (bukan palsu) berikut beberapa tipsnya:
  • Pastikan bahwa PT Jafra Cosmetics Indonesia adalah salah satu perusahaan kredibel dan terpercaya. Silakan mengecek di Google apakah perusahaan itu benar-benar ada. Cek juga review yang mungkin pernah tersedia dari karyawan PT Jafra Cosmetics Indonesia .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan SMS (termasuk aplikasi seperti whatsapp atau telegram) atau alamat email publik/gratisan (seperti @gmail atau @yahoo.com) sebagai media berkomunikasi. Perusahaan yang asli dan jujur biasanya akan menggunakan alamat email domain web perusahaan atau telepon kantor.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan yang digunakan adalah biaya formulir/surat perjanjian, biaya materai, biaya seragam, dan biaya training (pelatihan).
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Customer Service Manager-PT Jafra Cosmetics Indonesia . Pastikan Anda tidak menjadi member MLM yang tidak jelas atau bisnis investasi yang mencurigakan.

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