Lowongan CRS Complaint Handling Jr. Specialist - JAKARTA-PT Home Credit Indonesia

CRS Complaint Handling Jr. Specialist - JAKARTA-PT Home Credit Indonesia

Jakarta Selatan (Jakarta Raya) | Ditayangkan: 28-March-2017 | Tutup pada 27-April-2017

Home Credit Group is one of the largest European financial group and has just launched its business in Indonesia. Home Credit Group operates in 11 countries across Europe, Asia, and America and is a market leader in most of the countries it operates in the field of banking and consumer finance.
 
PT Home Credit Indonesia has biggest intention in developing and improving the employee welfare by providing an attractive income package and an exciting bonus package to recognize best performance. We also offer international exposure in training and career opportunities which may lead to management positions within the group in the future.
 
For our business development we are expanding to cities outside of Jabodetabek. Currently we operate in Bandung, Surabaya, and Makassar. Next year we are heading for more cities, starting from Yogyakarta and Semarang. 
 

Responsibilities :
  • Handling Complaint Daily RTS/CCC, (DCRS, FCRS, Agency) coordinate with CCC
a.   RTS : communicate to TML/SPV/Manager if complaint needs some explanation or action to solve the complaint.
b.   FCRS : communicate to Manager (early) & (late) for complaint that related to FC.
c.    Agency : communicate to TML QA & Manager for complaint that related to Agency
d.   CCC : communicate to CCC related to the complaint related to RTS, FCRS   and Agency.
e.   Completed case have to input in RTS Tracker and will be monitoring by CRS Quality Assistant Manager
  • Weekly Meeting Complaint & Weekly Committee Complaint Meeting
a.     Weekly meeting complaint : Discussing several complaints that coming  from RTS,
b.     FCRS, and Agency together with HOC, HOS, Manager, SPV, and TML.
c.    Weekly Committee complaint : Discussing several complaints related to VIP Complaint (from all Department : CRS, Sale, AFT, Security, Lega, Finance etc) such as complaint to OJK and Social Media.
d.     PIC Complaint handling have to input the MOM (minutes of meeting) on weekly tracker
  • Translation recording for weekly calibrationndling to in.
  • Communicate with top management to share the complaint & asking some approval

Requirements:
  • Bachelor's degree and working experience more than 3 years in Risk Area/Collection from Multi finance Industry/Banking.
  • Experience in Maintains current and complete complaint.
  • Strong communication and interpersonal skills.
  • Work on problems of diverse scope in which analysis of data requires.
  • Critical Thinking and Problem Solving Skills.
  • Working team
  • Innovative.
  • Analytical Thinking

Home Credit Indonesia has done a great expansion in Jabodetabek, Bandung, Surabaya, Makassar, Yogyakarta, Semarang and will always expand rapidly forward. Working with us gives you the opportunity to have international learning experience. Interact intensively with people from different nations, learn about new culture, and always challenged to speak your mind. High performance employees are recognized by the management and opportunities for career development are widely open.
 
We don't just work, but we make our work fun and enjoyable. There are lots of other activities that we do, such as outing, party, social activities, and others.
 
 

ALAMAT : PT Home Credit Indonesia
9/F Plaza Oleos, Jalan Tahi Bonar Simatupang No 53, Kebagusan Pasar Minggu, Jakarta, Indonesia


dk 78381

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