Lowongan Thai Speaking - Social Media Associate (Content Moderator)-Sutherland Malaysia

Thai Speaking - Social Media Associate (Content Moderator)-Sutherland Malaysia

Johor (Malaysia), Kuala Lumpur (Malaysia) | Ditayangkan: 05-February-2018 | Tutup pada 07-March-2018

Syarat & Ketentuan lowongan Thai Speaking - Social Media Associate (Content Moderator)-Sutherland Malaysia

Info! Masih SMA/SMK dan belum menemukan tempat kuliah? Bergabunglah dengan kami di Akademi Telkom Jakarta >>> Info lebih lanjut di Instagram @akademitelkom

Sebelum Anda melamar lowongan Thai Speaking - Social Media Associate (Content Moderator)-Sutherland Malaysia terbaru ini atau menekan tombol Lamar di JOBSTREET, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini hasil SHARE GRATIS dari web jobstreet.co.id, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Iklan lowongan kerja ini dibuat oleh Sutherland Malaysia , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Thai Speaking - Social Media Associate (Content Moderator)-Sutherland Malaysia di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Social Media Associate - Content Moderator, you will provide first class customer service to clients. You are also expected to:
  • Assist social media community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about social media products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what’s right for our community in supporting social media's mission
  • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce social media's Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team
Minimum requirements:
  • Have strong verbal and written communication skills; able to speak in a clear constructive, and professional manner in English and Thai language
  • Minimum score to be achieved in Vendor reasoning/analytical test
  • Earned a Bachelor’s Degree or Passed 12 STDs
  • At least 1 year prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘representative’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with social media’s abuse standard policies and training materials

We work and learn together. We take risks and achieve game-changing innovation for our clients. Shared success is realized with our inspired teams and skilled leadership. Our culture ignites our curiosity, creativity and passion. It empowers us. And it pushes us to explore what is possible. Together we design the future. Every day at Sutherland our employees partner together to drive results across industries and borders:
  • Delivering world-class customer services and support
  • Going beyond with customer experiences that exceed expectations
  • Innovating at the intersection of business and technology
  • Advancing business models for next generation outcomes
  • Converting deep insights to action for accelerated performance
  • Delivering on the unique global and industry needs of their businesses

ALAMAT : Sutherland Malaysia
Level 12A, Tower 2, Avenue 5, The Horizon 2, Bangsar South City

274 1065565

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Apakah lowongan Thai Speaking - Social Media Associate (Content Moderator)-Sutherland Malaysia jujur (bukan penipuan)?

Untuk mengecek apakah lowongan yang ditawarkan oleh Sutherland Malaysia adalah asli (bukan palsu) berikut beberapa tipsnya:
  • Pastikan bahwa Sutherland Malaysia adalah salah satu perusahaan kredibel dan terpercaya. Silakan mengecek di Google apakah perusahaan itu benar-benar ada. Cek juga review yang mungkin pernah tersedia dari karyawan Sutherland Malaysia .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan SMS (termasuk aplikasi seperti whatsapp atau telegram) atau alamat email publik/gratisan (seperti @gmail atau @yahoo.com) sebagai media berkomunikasi. Perusahaan yang asli dan jujur biasanya akan menggunakan alamat email domain web perusahaan atau telepon kantor.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan yang digunakan adalah biaya formulir/surat perjanjian, biaya materai, biaya seragam, dan biaya training (pelatihan).
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Thai Speaking - Social Media Associate (Content Moderator)-Sutherland Malaysia . Pastikan Anda tidak menjadi member MLM yang tidak jelas atau bisnis investasi yang mencurigakan.


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