Lowongan Incident Management Support-PT Jasa Teknologi Informasi IBM

Incident Management Support-PT Jasa Teknologi Informasi IBM

Jakarta Raya | Ditayangkan: 23-September-2019 | Tutup pada 23-October-2019

Syarat & Ketentuan lowongan Incident Management Support-PT Jasa Teknologi Informasi IBM

Sebelum Anda melamar lowongan Incident Management Support-PT Jasa Teknologi Informasi IBM terbaru ini atau menekan tombol Lamar di JOBSTREET, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini hasil SHARE GRATIS dari web jobstreet.co.id, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Iklan lowongan kerja ini dibuat oleh PT Jasa Teknologi Informasi IBM , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Incident Management Support-PT Jasa Teknologi Informasi IBM di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut

PT. Jasa Teknologi Informasi IBM, in short also known as IBM-JTI, is a wholly owned subsidiary of PT. IBM Indonesia. It was founded in 2003, supporting IBM in providing skilled resources to install–move-add–change (IMAC), and to perform other activities that relates to after sales support` for IBM products in Indonesia.
 
To support the Strategic Objectives of IBM Indonesia in providing comprehensive end-to-end IT solutions for the community, in July 2010 IBM-JTI was transformed, re-shaping its missions, and strengthening the company with new Organizations structure, including the establishment of Business Development function that will focus in developing Solutions that will address the needs of comprehensive IT solutions of the Clients in the market.
 
IBM-JTI became a strategic service vehicle to complement IBM Indonesia in expanding the market segment, solution portfolio and geography coverage. IBM-JTI is committed to become most valuable Partner in the Information Technology Industry which contributed significantly to the success of the Clients and the Big Indonesia.
 
Today, IBM-JTI provides Total solution services; from IT Infrastructure aspect: Hardware and Software, to the Business aspect, which includes not only IBM Products but also other leading non IBM Products. IBM-JTI will propose the best available solutions that meet Clients needs and requirements regardless the Brand of the Products.
 
As an IBM company, we embrace IBM Values and Business Conduct Guidelines. IBM-JTI aims to build the company into a well established and respectable Indonesia company with a strong management team by continuing strive for excellence and commitment to quality, providing effective and efficient Solution to Clients, contributing to the country in creating job opportunities and transfer of advanced technology.

Job Description:
  • Follow up breached tickets and achieve monthly incident resolution SLA.
  • Handle  Severity 1 and Severity 2  incidents from Management and Business PICs  and track them end-to-end for closure
  • Track high pending incidents and working with the various resolver groups to identify root cause and apply preventive actions.
  • Provide report of ticket pendency and SLA as per resolver groups
  • Do ticket compliance audit, give feedback and perform actions with the resolver groups
 
Job Requirements:
  • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Have 1-2 years experience in relevant area (Customer service/helpdesk/service desk area)
  • Strong understanding of ITIL and Incident Management practices, i.e.  queue management and compliance & reporting area
  • Understating of service path for Telco
  • Excellent oral & written English communications skill is a must.
  • Excellent customer service skills with a professional demeanor. Must be able to communicate clearly with all levels of employees, external vendors and management teams
  • Excellent organizational, problem solving and project management skills
  • Ability to achieve specific results from little direction
  • Ability to work under pressure being adaptable and responsive to organizational requirements
  • Willing to work overtime and willing to work in customer's site.
 

People is our #1 Assets
People is not only seen as resources for the company. You are worth more than just the tool to support company's operation. You represents the brand image, determines company performances, and influences our clients to success in their business.
 
Fun and Friendly Working Environment
Working in IBM JTI is more than just doing a routine. You can have fun and friendly working environment here. It starts from its management that respect and trust all employees. While you are accepted in IBM JTI, it feels like you have a new family. You can learn not only how to be a professional, yet how to have good social skills.
 
Adopt World Class IBM Proven Process
As an IBM company, we apply IBM Proven process in almost of our daily operational activities. IBM tested method make us ready to face future challenges to support our sustainable growth yearly.
 
 

ALAMAT : PT Jasa Teknologi Informasi IBM
The Plaza Office Tower, Gondangdia, DKI Jakarta, Indonesia


274 1059967

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Apakah lowongan Incident Management Support-PT Jasa Teknologi Informasi IBM asli (bukan palsu)?

Untuk mengecek apakah lowongan yang ditawarkan oleh PT Jasa Teknologi Informasi IBM adalah jujur (bukan penipuan) berikut beberapa tipsnya:
  • Pastikan bahwa PT Jasa Teknologi Informasi IBM merupakan salah satu perusahaan terpercaya dan kredibel. Silakan memeriksa dari hasil pencarian Google apakah perusahaan itu benar-benar asli (bukan fiktif). Periksa juga tanggapan dari pengguna atau pegawai dari PT Jasa Teknologi Informasi IBM .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan alamat email publik/gratisan (seperti @gmail atau @yahoo.com) atau SMS (termasuk aplikasi sejenis telegram atau whatsapp ) sebagai media komunikasi. Perusahaan akan lebih meyakinkan jika memiliki telepon kantor sendiri atau alamat email domain web perusahaan.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan sering dipakai adalah biaya seragam, biaya training (pelatihan), biaya penggantian materai, dan membayar formulir/surat perjanjian.
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Incident Management Support-PT Jasa Teknologi Informasi IBM . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.

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