Lowongan Quality Team Leader Contact Center-PT Nityo Infotech

Quality Team Leader Contact Center-PT Nityo Infotech

Jakarta Raya - Sudirman | Ditayangkan: 16-September-2019 | Tutup pada 16-October-2019

Syarat & Ketentuan lowongan Quality Team Leader Contact Center-PT Nityo Infotech

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Sebelum Anda melamar lowongan Quality Team Leader Contact Center-PT Nityo Infotech terbaru ini atau menekan tombol Lamar di JOBSTREET, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini hasil SHARE GRATIS dari web jobstreet.co.id, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Iklan lowongan kerja ini dibuat oleh PT Nityo Infotech , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Quality Team Leader Contact Center-PT Nityo Infotech di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut

Nityo Infotech is an information technology consulting company with its headquarters in Pittsburgh, USA and has a global presence spanning across USA, EMEA, APAC and India. Nityo is having operations in 17 countries with 27 offices across globe including US, Europe and Asia. At Nityo, our key focus is to empower our customers with customised business solutions through state of the art technology and best‐of‐breed business processes.
 
Our portfolio of solutions and services includes infrastructure management services, outsourcing , system integration, Application Software development , IT consulting, IT Security Consulting , Cloud Computing, Data Science , Big Data Analytics , Artificial Intelligence, Industry specific products implementation & Support , Quality Assurance & Training. Nityo provides these services to several clients located across the globe, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, retail, telecommunications and utilities, Top notch System Integrator, and independent software vendors.
 
Nityo has grown to become a global service provider of Infrastructure Management Services, Intellectual Property (IP) Leveraged Solutions, and IT Services, focused on the telecom, media, technology, manufacturing, power and healthcare industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation, Verification and Testing, Product Development, and Support, to higher value‐added offerings including Managed Platform and Product Engineering Services.

Responsibilities:
  • Responsible for monitoring contacts
  • Responsible for preparing and providing feedback to agents
  • Data analysis and making designated reports/decks
  • Participating in internal & external calibrations
  • Communication to heighten awareness and focusing on importance of positive customer experience
  • Making recommendations and driving improvement
  • Ensuring that internal policies, procedures, and compliance regulations are being followed
  • Reduce learning curve and help enhance product/process knowledge of new joinees
  • Ensuring that internal policies, procedures, and compliance regulations are being followed
 
General and Specific skills
  • Ensure quality based intervention
  • Ensure that Process quality and  training is delivered effectively in the stipulated timelines
  • Evaluate process quality  and take corrective actions which should be tangible
  • Evaluate effectiveness of T & D interventions
  • Improve calibration of QIC ,SME and CSM within team 
  • Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
  • Design and develop Quality framework
  • Ensure uniform quality of training being delivered by all training teams in line with client requirement  
  • Interact and streamline channels of communications   with other Functions and Clients
  • Provide quality floor support, feedback, refresher and corrective training
  • Groom and develop QIC talent in-house
  • Should be aware of RTR process
  • Should have excellent excel and presentation skills
  • Should be capable of analyzing dataset and extracting insight
  • Should be collaborative and team player
  • Should have knowledge of basic quality tools like PDCA , LSS , PARETO etc.

Mission :
 
"To redefine Customer Business Equity with best-of-breed Transformation, Technology and Talent"
 
Vision :
 
"Empower our customers to focus on Core Business Competence through innovative and competitive IT and Business Process Outsourcing"

ALAMAT : PT Nityo Infotech
Menara Batavia 14th Floor Jl. K.H. Mas Mansyur Kav 126, Karet Tengsin, Tanah Abang


274 1064961

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Apakah lowongan Quality Team Leader Contact Center-PT Nityo Infotech asli (bukan palsu)?

Untuk mengecek apakah lowongan yang ditawarkan oleh PT Nityo Infotech adalah jujur (bukan penipuan) berikut beberapa tipsnya:
  • Pastikan bahwa PT Nityo Infotech merupakan salah satu perusahaan terpercaya dan kredibel. Silakan memeriksa dari hasil pencarian Google apakah perusahaan itu benar-benar asli (bukan fiktif). Periksa juga tanggapan dari pengguna atau pegawai dari PT Nityo Infotech .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan alamat email publik/gratisan (seperti @gmail atau @yahoo.com) atau SMS (termasuk aplikasi sejenis telegram atau whatsapp ) sebagai media komunikasi. Perusahaan akan lebih meyakinkan jika memiliki telepon kantor sendiri atau alamat email domain web perusahaan.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan sering dipakai adalah biaya seragam, biaya training (pelatihan), biaya penggantian materai, dan membayar formulir/surat perjanjian.
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Quality Team Leader Contact Center-PT Nityo Infotech . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.

Pendidikan

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