Lowongan Customer Service Executive-PT Dachin Etech Global

Customer Service Executive-PT Dachin Etech Global

Banten, Jakarta Raya | Ditayangkan: 24-August-2019 | Tutup pada 23-September-2019

Syarat & Ketentuan lowongan Customer Service Executive-PT Dachin Etech Global

Sebelum Anda melamar lowongan Customer Service Executive-PT Dachin Etech Global terbaru ini atau menekan tombol Lamar di JOBSTREET, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini hasil SHARE GRATIS dari web jobstreet.co.id, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Iklan lowongan kerja ini dibuat oleh PT Dachin Etech Global , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Customer Service Executive-PT Dachin Etech Global di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut

Dachin Etech Global (Hereinafter referred to as "Dachin"). Dachin is an advanced e-commerce trade solution provider focusing on Indonesia market and covering the global.
 
Dachin relies on his China and global quality products through a variety of e-commerce channels to Indonesia and the world's end consumers. Dachin owns tens of competitive private brands. Dachin products include digital, communications, household, engineering, beauty makeup, clothing, toys, outdoor and other categories, with tens of thousands of goods. Dachin has been proficient in mature product quality control, competitive purchasing platform and advanced logistics management system to provide innovative solution for the most valuable products and enjoyable shopping experiences for the customer from Indonesia and global. Dachin is determined to provide Indonesia and global customers with high-quality goods and create infinite value.
 

Responsibilities:
  1. Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure
  2. Handle the Customer’s inquiry
  3. Analyse and investigate the problem/barrier occurred in the transaction process 
  4. Process and monitor orders
  5. Handling the after-sales inquiries in accordance to after sales requirement and procedure
  6. Manage the after-sales evaluation on timely manner, and follow up the adverse evaluation within two working days
  7. Record and promptly follow up the after-sales problems by liaising with relevant Department/function according to each complaint 
  8. Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make list and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality if pre-sales services
  9. Maintain communication and provide necessary information on the delivery process to the Customer
  10. Regularly send the promotion messages to old customer based on actual store contents
  11. Make list and analysis regarding the problem and improvement on the methods in Customer relationship and provide constructive feedback for improvement to the Customer Service Manager
  12. Customer relationship management
Requirements:
  1. Preferable at least 1 year of e-commerce customer service or offline sales experience;
  2. While excellent fresh graduates are welcomed.
  3. Good communication skills - verbal and written, listening skills
  4. Attention to detail and accuracy
  5. Familiar with the basic process and basic knowledge of shopping platform;
  6. Adaptability, initiative, and stress tolerance
  7. Must be able to speak English actively, able to speak Mandarin will be advantage
  8. Willing to work in shifting

At present, the company is in the period of rapid development in Indonesia. We sincerely invite outstanding talents to explore the e-commerce ecology in Indonesia and become the leading e-commerce leader in Indonesia and radiating the world.

ALAMAT : PT Dachin Etech Global


274 1057039

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Apakah lowongan Customer Service Executive-PT Dachin Etech Global asli (bukan palsu)?

Untuk mengecek apakah lowongan yang ditawarkan oleh PT Dachin Etech Global adalah jujur (bukan penipuan) berikut beberapa tipsnya:
  • Pastikan bahwa PT Dachin Etech Global merupakan salah satu perusahaan terpercaya dan kredibel. Silakan memeriksa dari hasil pencarian Google apakah perusahaan itu benar-benar asli (bukan fiktif). Periksa juga tanggapan dari pengguna atau pegawai dari PT Dachin Etech Global .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan alamat email publik/gratisan (seperti @gmail atau @yahoo.com) atau SMS (termasuk aplikasi sejenis telegram atau whatsapp ) sebagai media komunikasi. Perusahaan akan lebih meyakinkan jika memiliki telepon kantor sendiri atau alamat email domain web perusahaan.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan sering dipakai adalah biaya seragam, biaya training (pelatihan), biaya penggantian materai, dan membayar formulir/surat perjanjian.
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Customer Service Executive-PT Dachin Etech Global . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.

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