Lowongan supporter care officer-Yayasan Plan International Indonesia

supporter care officer-Yayasan Plan International Indonesia

Jakarta Selatan (Jakarta Raya) | Ditayangkan: 04-May-2019 | Tutup pada 03-June-2019

Syarat & Ketentuan lowongan supporter care officer-Yayasan Plan International Indonesia

Sebelum Anda melamar lowongan supporter care officer-Yayasan Plan International Indonesia terbaru ini atau menekan tombol Lamar Sekarang, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini hasil SHARE GRATIS dari web jobstreet.co.id, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Iklan lowongan kerja ini dibuat oleh Yayasan Plan International Indonesia , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan supporter care officer-Yayasan Plan International Indonesia di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut

Tujuan Kami: Kami memperjuangkan sebuah dunia yang adil untuk pemenuhan hak anak dan kesetaraan bagi anak perempuan.

Plan International didirikan pada 1937 oleh wartawan Inggris John Langdon-Davies dan pekerja kemanusiaan Eric Muggeridge menyusul perang saudara di Spanyol yang membuat jutaan anak menderita. Jose, seorang anak korban perang ditemukan John L.Davies. Dibaju anak ini tertulis pesan dari ayah Jose, ”Ini Jose. Jika kota Santader telah jatuh, saya pasti telah terbunuh. Rawatlah Jose ini.” Sejak itu, pesan kemanusiaan menyebar diseluruh Eropa dan menggerakkan masyarakat untuk membantu anak korban perang. Kerja Plan terus bergerak ke Asia, Afrika dan Amerika untuk membantu meningkatkan kualitas hidup anak-anak terlantar.
 
Saat ini Plan International bekerja di 21 negara donor dan 51 negara program di seluruh dunia. Plan International bekerja di Indonesia sejak 2 September 1969, berdasarkan Nota Kesepahaman dengaan Pemerintah RI. Awalnya Plan International bernama Foster Parent Plan International (FPPI). FPPI pertama kali memulai programnya di Yogyakarta menyebar hingga kota di Pulau Jawa lainnya, Sulawesi Selatan dan Nusa Tenggara.
 
Tanggal 15 Juni 2017, Plan International Indonesia resmi menjadi Yayasan lokal  sehingga memungkinkan menggali potensi sumber daya keuangan, menjangkau lebih banyak anak perempuan di daerah rentan, berjejaring dalam kemitraan lebih luas untuk kesetaraan gender. Yayasan Plan International Indonesia akan menjadi anggota federasi Plan International yang independen dan memiliki hak suara setara..



Supporter Relation Officer will be responsible in the fundraising functions for individual donors, responsible for verifying the validity of donor’s data, welcoming all new donor’s in SAHABAT PLAN Program and to make sure standard welcome program from Yayasan Plan International Indonesia. S/he will support the Supporter Relation Team to establish good retention program.
 
Dimensions of Role:
Financial measures or statistics relevant to post such as budget; list of direct and indirect reports
  • This position report to the Suppporter Relation Manager of Plan International Indonesia
  • Manages relationship with third party service providers related to supporter relation activities.
 
 
Typical Responsibilities - Key End Results of Position:
“What” is done and “why”, but not “how”; include indicators for success
 
Key Result Area
Key Result Area (KRA) 1: Develop and implement donor retention strategy (for individual donors) to achieve the fundraising targets.
 
Indicators for success:
  1. Ensure all donors information encode to database (Salesforce).
  2. Provide an accurate data enrollment for Bank.
  3. Supporter relation in a pleasant and professional manner
  4. Profesionally handle incoming request from donors.
  5. Service problems by clarifiying the complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Key Result Area (KRA) 2: Support the dissemination of programs which use information strategically to enhance Child Rights and becoming a Recognized Voice as potential regular giving products
 
Indicators for success:
  1. Given advice to the Program Department and to partners in projects and programs that work closely with media (e.g. youth media groups, networks and platforms to share children’s work) as to what programs /projects can be used for fundraising.
  2. Collaborated with the Program Department and partners in the design and implementation of public campaigns, events and activities that include objectives of Development Education and Advocacy to and enhance fundraising opportunities.
 
Key Result Area (KRA) 3: Actively participate in the fundraising management team
 
Indicators for success:
  1. Responsible for welcoming and verifying data from regular giving donor.
  2. Represent Plan Indonesia internally and externally on issues dealing with individual fundraising.
  3. Participate in the national/ regional/ global/ networks, actively contributing to the exchange of best-practices and joint efforts to improve quality and impact of Plan’s regular giving approaches and outcomes.
Knowledge, Skills, Behaviours, and Experience Required to Achieve Role’s Objectives:
Gained through education, training, & experience
 
Qualifications:
  • Diploma in any field or minimum 2 years experience as data entry.
  • Working experience in Fundraising area will be an advantage
  • Data Entry skill
  • Demonstrated knowledge of Excel and Word;
  • Familiarity with fundraising databases (CRM).
  • Organized with an attention to detail
  • Good communication skills (written and verbal) in English and Indonesian language
  • Familiar with greetings and do phone conversation
  • Ability to deal with difficult supporters and respond professionally to complaints and queries.
  • Competency in integrity and compliance
  • Systematic approach to task and organizing skills
  • Customer service and relationship building experience
  • Outgoing personality and ability to initiate and enjoy direct communication with donors and potential donors; customer-service orientation;
  • Highly motivated and energetic, ability to show initiative and work independently;
  • Interpersonal skills and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors;
  • Ability to handle diverse, simultaneous tasks, meet deadlines, and attend to follow-through;
  • Evenings and weekends are required.
 
 
Knowledge, skills and demonstrated behaviour: core and functional competencies required for this job with level (i.e. proficient, knowledgeable or aware)
 
Core competencies:
(Set of knowledge, skills and attitudes necessary for all Plan-Indonesia staff)
 
  • Understanding Plan: Understands the role of Plan and context in which Plan works (proficient)
  • Leadership: Cultivates an environment where people are confident to take the initiative, be innovative and learn new ways of working (proficient)
  • Communicates effectively: Adopts an appropriate communication style when communicating with the whole range of colleagues, donors, partners, Children and communities; exhibits active listening and effective feedback; ability to clearly and convincingly express thoughts and ideas in written and verbal form , both in English and in Bahasa (proficient)
  • Management: Manage resources (budgets and work) to deliver results to agreed quality standards; able to apply planning-leading-organizing-controlling skills (proficient)
  • Positive team style: Adopts a team style which adds value to work and reinforces good working practices
  • Child protection awareness: Demonstrates an understanding about the Child Protection Policy and compliance, applies the possible protection measures within the scope of job, and provides inputs for strengthening child protection measures. (knowledgeable)
 
Functional competencies:
(Set of knowledge, skills and attitudes specific to the managerial, technical or support requirements of the position which may also be discipline specific)
 
  • Project management: Ability to assess – plan- negotiate-organize- monitor-evaluate measure the success of project (proficient)
  • Development management: Understanding of and ability to serve as development catalyst and practitioner given the development issues and Plan mandate (proficient)
  • Networking and collaboration: Establishes good relationships with stakeholders , works cooperatively with other units, maintains networks outside the organization (proficient)
  • Facilitation and Presentation Skills: Effectively handles discussions with a focus on both groups and individuals to enrich participant’s understanding of particular subjects or solutions, understand s process and can diagnose group needs and incentives (proficient)
  • Negotiation skills: Effectively handles partnership elements like contracts/ MOUs,  effectively sorts-out mutual expectations among partners ( including donor), influence positively stakeholders towards a common goal (proficient)
  • Risk Management, problem-solving and conflict management: Understand /can assess potential risks while handling resources. Can assess effectively environmental hazards/political  situation and develop  alternative strategies (risk mitigation strategies)
 
Physical Environment and Demands:
May be “typical office environment”; note if heavy lifting, climbing, excess travel, etc.
Typical office environment and with some domestic/ international travel required
 
Level of Contact with Children:
Low contact:     No contact or very low frequency of interaction
Mid contact:     Occasional interaction with children
High level:        Frequent interaction with children
Behaviors (Plan International’s Values in Practice)
 
We are open and accountable
  • Promotes a culture of openness and transparency, including with sponsors and donors.
  • Holds self and others accountable to achieve the highest standards of integrity.
  • Consistent and fair in the treatment of people.
  • Open about mistakes and keen to learn from them.
  • Accountable for ensuring we are a safe organisation for all children, gir*ls & young people.
 
We strive for lasting impact
  • Articulates a clear purpose for staff and sets high expectations.
  • Creates a climate of continuous improvement, open to challenge and new ideas.
  • Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
  • Evidence-based and evaluates effectiveness.
 
We work well together
  • Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
  • Builds constructive relationships across Plan International to support our shared goals.
  • Develops trusting and ‘win-win’ relationships with funders, partners and communities.
  • Engages and works well with others outside the organization to build a better world for gir*ls and all children.
 
We are inclusive and empowering
  • Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
  • Builds constructive relationships across Plan International to support our shared goals.
  • Develops trusting and ‘win-win’ relationships with funders, partners and communities.
  • Engages and works well with others outside the organization to build a better world for gir*ls and all children.

 
Dimana kami bekerja

Saat ini, Plan International Indonesia bekerja di 4 propinsi yaitu Jakarta, Jawa Tengah, NTB dan NTT. Plan International memiliki kantor program pengembangan masyarakat jangka panjang di 3 pulau yaitu pulau Timor, pulau Flores dan pulau Lembata. Sementara terdapat lebih dari 7 kabupaten dimana Plan memiliki proyek air dan sanitasi, pemberdayaan ekonomi, perlindungan anak, dll. Plan International Indonesia juga menanggapi upaya bantuan darurat akibat gempa bumi, tsunami, banjir dan letusan gunung berapi. Pada 2005 – 2009 Plan International melaksanakan kegiatan tanggap darurat dan rehabilitasi , sementara 2005-2009 Plan juga membantu korban bencana gempa Yogyakarta, di 2009 Plan International membantu korban bencana di Padang dan Garut; di 2010 Plan Internatioanl bekerja untuk pengungsi di Gunung Merapi dan mentawai.
Plan International Indonesia bekerja di lebih dari 300 desa. Program yang dikembangkan Plan bersama dengan anak,keluarga dan masyarakat setempat berupaya meningkatkan kualitas hidup anak dan masyarakat dampingan dalam hal kesehatan, lingkungan, ekonomi, mitigasi bencana dan perlindungan anak.  Di Indonesia, terdapat sekitar 40,000 anak sponsor. Merekalah duta-duta bagi pembangunan di desa mereka. Mereka berkomunikasi dengan para sponsor mereka di luar negeri dan menceritakan hasil bantuan para sponsor melalui Plan di desa mereka.
 
Cara kami bekerja
 
Program Plan dilaksanakan melalui pelibatan aktif anak dan masyarakat, pembentukan dan dukungan terhadap organisasi masyarakat, kemitraan bersama pemerintah setempat dan organisasi non-pemerintah yang peduli akan hak-hak anak, dan advokasi keberlanjutan program. Pendekatan Plan International dikenal sebagai pendekatan Pengembangan Masyarakat yang Berpusat pada Anak (CCCD).

Program Kami
 
Perlindungan dan Partisipasi Anak
Memastikan hak anak akan perlindungan dari segala bentuk kekerasan. Program ini memperkuat system perlindungan anak yang berbasis masyarakat dan berkontribusi dalam inisiatif global dan regional untuk belajar tanpa rasa takut, pencatatan kelahiran, dan pencegahan pernikahan dini.
 
Pengasuhan dan Pengembangan Anak Usia Dini
Memfokuskan pada pemenuhan hak tumbuh kembang anak usia 8 tahun ke bawah termasuk anak dari kelompok yang termarginalkan. Program ini berupaya meningkatkan status gizi dan perkembangan anak, meningkatkan pengetahuan dan ketrampilan orang tua/ pengasuh, meningkatkan akses pelayanan pengasuhan dan pengembangan anak usia dini serta mempromosikan pendidikan inklusi untuk anak dengan kebutuhan khusus.
 
Air, Sanitasi dan Kebersihan Lingkungan
Meningkatkan pemenuhan hak akan air dan sanitasi yang lebih baik untuk anak-anak di komunitas yang rendah sumber dayanya. Program ini untuk meningkatkan akses masyarakat terhadap system penyediaan air bersih, desa yang bebas buang air besar sembarangan dan mempromosikan praktek cuci tangan pakai sabun.
 
Pengelolaan Risiko Bencana
Mempromosikan hak akan perlindungan dan bantuan pada saat situasi darurat dan membangun ketahanan anak-anak serta masyarakatnya untuk menghadapi bencana dan perubahan iklim. Program ini untuk meningkatkan kesadaran, kesiapsiagaan masyarakat, mitigasi dan respon yang tepat waktu terhadap bencana alam dan perubahan iklim.
 
Pemberdayaan Ekonomi Kaum Muda
Menguatkan ketahanan ekonomi kaum muda khususnya perempuan muda. Program ini memfasilitasi kaum muda dengan pelatihan ketrampilan hidup dan kewirausahaaan mikro sampai pemberian lapangan kerja formal sehingga mereka mengalami transisi yang mudah dari masa sekolah ke masa kerja.
 

ALAMAT : Yayasan Plan International Indonesia
Menara Duta Building Lt.2, Jl. HR Rasuna Said Kav B-9, South Jakarta, Jakarta, Indonesia


274 1019403

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Apakah lowongan supporter care officer-Yayasan Plan International Indonesia jujur (bukan penipuan)?

Untuk mengecek apakah lowongan yang ditawarkan oleh Yayasan Plan International Indonesia adalah asli (bukan palsu) berikut beberapa tipsnya:
  • Pastikan bahwa Yayasan Plan International Indonesia adalah salah satu perusahaan kredibel dan terpercaya. Silakan mengecek di Google apakah perusahaan itu benar-benar ada. Cek juga review yang mungkin pernah tersedia dari karyawan Yayasan Plan International Indonesia .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan SMS (termasuk aplikasi seperti whatsapp atau telegram) atau alamat email publik/gratisan (seperti @gmail atau @yahoo.com) sebagai media berkomunikasi. Perusahaan yang asli dan jujur biasanya akan menggunakan alamat email domain web perusahaan atau telepon kantor.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan yang digunakan adalah biaya formulir/surat perjanjian, biaya materai, biaya seragam, dan biaya training (pelatihan).
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu supporter care officer-Yayasan Plan International Indonesia . Pastikan Anda tidak menjadi member MLM yang tidak jelas atau bisnis investasi yang mencurigakan.

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