Lowongan Customer Service Manager-PT Acommerce Solusi Lestari

Customer Service Manager-PT Acommerce Solusi Lestari

Bekasi (Jawa Barat) - Pondok Ungu | Ditayangkan: 03-May-2019 | Tutup pada 02-June-2019

Syarat & Ketentuan lowongan Customer Service Manager-PT Acommerce Solusi Lestari

Sebelum Anda melamar lowongan Customer Service Manager-PT Acommerce Solusi Lestari terbaru ini atau menekan tombol Lamar di JOBSTREET, Anda harus mengerti dan menjalankan setiap ketentuan dari situs kami (pengelola loker.akademitelkom.ac.id) berikut:

  • Iklan lowongan kerja ini hasil SHARE GRATIS dari web jobstreet.co.id, kami tidak akan pernah meminta biaya baik secara langsung maupun melalui perusahaan bersangkutan.
  • Iklan lowongan kerja ini dibuat oleh PT Acommerce Solusi Lestari , kami tidak mengubah / menambahkan / memvalidasi setiap lowongan kerja secara langsung.
  • Segala transaksi yang terjadi saat Anda melamar dalam iklan Customer Service Manager-PT Acommerce Solusi Lestari di luar tanggung jawab kami.
  • Di situs kami ini terdapat link, berupa banner maupun text, ke situs lain. Kami tidak betanggungjawab atas isi dan akibat yang ditimbulkan dari situs-situs tersebut

aCommerce is a fast growing knowledge driven company who provides end-to-end eCommerce solutions for start-ups, brands, retailers, and manufacturers in S.E. Asia, and we consider our employees and our oranizational capabilities to be our most important asset. We are a vertically integrated, full service eCommerce services platform and handle everything from website development & marketing to customer service, logistics, and fulfillment.
We deliver exceptional and engaging shopping experiences to customers both online and offline. We solely focus on envisioning, validating, and creating eCommerce businesses that will accelerate online and mobile retail in S.E. Asia.
We build core eCommerce products, services, and infrastructure that support and scale any eCommerce business models from end-to-end. Our core services are Web Development, Marketing, Technology, Sourcing, Logistics, Warehouse Management, Fulfillment and Distribution, Content and Photo Production, Payments, Customer Service, and Channel Management.
 



Responsibilities
  • Set and meet performance targets for speed, efficiency and quality
  • Forecast volume of calls and manpower requirements. Make necessary changes in staffing based on day of week, promotion, other anticipated events, and call data
  • Manage the daily running of the Contact Center.
  • Liaise with Supervisor, Team Leader, Agents to gather information and resolve issues
  • Maintain up-to-date knowledge of industry development
  • Determines work procedures, study and standardize procedures to improve efficiency
  • Monitor random calls to improve quality, minimize errors and track agent performance
  • Coordinate staff recruitment, liaise with Vendor
  • Review the performance of Vendor Services
  • Record statistic, user rates, and the performance level of the Contact Center and prepare reports
  • Handle the most complex customer complaints or enquiries
  • Coach, motivate and retain staff. Coordinate bonus, reward and incentive schemes
  • Forecast and analyze data against budget figures on a weekly and/or monthly basis
  • Improve performance by raising efficiency and source new equipment to enable this Capability
Experience & Skills Required
  • 3 years and above experience in Contact Center management, E-Commerce, or Retail back ground would be an advantage
  • Customer service-oriented Service excellence and computer skill.
  • Fluent in English both speaking and writing
  • Willing to be located in Pondok Ungu, Bekasi
  • Good data analytical skills
  • Ability and willingness to learn new complex areas in short time frame
  • Strong written and verbal communication skills.
  • Superior professionalism and judgement.
  • Strong work ethic, good interpersonal relationship internal or external parties.
  • Leadership and managerial skill.
  • Strong Analytical & Problem Solving
  • Strong Negotiation & Interpersonal Skills
  • Mature, emotionally stable, think critically and analytically.
  • Effectively work with real time management.
  • Manage projects independently.
  • Think critically and analytically and Resourcefulness in solving problems.
  • Organize and clearly communicate thoughts and ideas.
  • Excellent people skills and an upbeat and enthusiastic attitude.
  • Strong organizational skills and keen attention to detail.
  • Read, analyze, and interpret general business period calls, professional journals, technical procedures or governmental regulations.
  • Write reports, business correspondence, and procedure manual.
  • Present information and respond to questions from related parties.
  • Solve practical problem and deal with a variety of concrete variables.
About aCommerce
 
aCommerce is the leading ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Danone, Fonterra, HP, Phillips, Kiehls, Royal Canin, Samsung, Unilever, and etc

Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
 
The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join. 

Our Culture
Embrace and Drive Change
If you are not prepared to deal with constant change, then you probably are not a good fit for the company. We embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it.
 
Personal Growth
It's important to constantly challenge and stretch yourself and not be stuck in a job where you don't feel like you are growing or learning.  Our goal is to help employees unlock that potential.
 
Working in a  WOW environment
We are not an average company, our service is not average, and we don't want our people to be average. We expect every employee to deliver WOW. We seek to WOW our customers, our co-workers, our vendors, and our partners.
 

ALAMAT : PT Acommerce Solusi Lestari
Sahid Sudirman Center, Karet Tengsin, Special Capital Region of Jakarta, Indonesia


274 1030246

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Apakah lowongan Customer Service Manager-PT Acommerce Solusi Lestari asli (bukan palsu)?

Untuk mengecek apakah lowongan yang ditawarkan oleh PT Acommerce Solusi Lestari adalah jujur (bukan penipuan) berikut beberapa tipsnya:
  • Pastikan bahwa PT Acommerce Solusi Lestari merupakan salah satu perusahaan terpercaya dan kredibel. Silakan memeriksa dari hasil pencarian Google apakah perusahaan itu benar-benar asli (bukan fiktif). Periksa juga tanggapan dari pengguna atau pegawai dari PT Acommerce Solusi Lestari .
  • Berhati-hatilah dengan perusahaan yang hanya menggunakan alamat email publik/gratisan (seperti @gmail atau @yahoo.com) atau SMS (termasuk aplikasi sejenis telegram atau whatsapp ) sebagai media komunikasi. Perusahaan akan lebih meyakinkan jika memiliki telepon kantor sendiri atau alamat email domain web perusahaan.
  • Jika Anda dimintai uang untuk alasan apapun, sebaiknya Anda tidak menghiraukan lowongan tersebut. Beberapa alasan sering dipakai adalah biaya seragam, biaya training (pelatihan), biaya penggantian materai, dan membayar formulir/surat perjanjian.
  • Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Customer Service Manager-PT Acommerce Solusi Lestari . Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi member MLM yang tidak jelas.